RGA INITIATION FORM INSTRUCTIONS

If you believe the Power Wheel® product purchased is still under warranty, please fill out the Return Goods Authorization Initiation form below. Please note Auburn Gear’s warranty relates to defects in material and workmanship only and is in effect one year from date of in service or two years from date of shipment, whichever comes first. Please read our formal warranty policy.

Your RGA # will be issued by an Auburn Gear Quality/Reliability Engineer upon the completion of this form by the customer. If material for this RGA is not received at Auburn Gear within 90 days from date of issue, the RGA is void.

The following requests: Out of warranty inspections, customer requested inspections, and rework of a PW in warranty but found to be a customer issue will result in bench charges, labor hourly rate, plus cost of parts.

            – Bench fee of $350.00

            – Labor rate of $150.00 / hour

RGAs are to be shipped back to Auburn Gear as F.O.B. Origin. Customer is to pay the return freight cost. If a credit allowed is determined, then Auburn Gear receives a copy of the freight cost and will add this cost to the credit memo.

Complete the form below and click submit.

For questions/inquiries email: [email protected]     Phone: 260-925-3200