RGA INITIATION FORM INSTRUCTIONS

If you believe the Power Wheel® product purchased is still under warranty, please fill out the Return Goods Authorization Initiation form below. Please note Auburn Gear’s warranty relates to defects in material and workmanship only and is in effect one year from date of in service or two years from date of shipment, whichever comes first. Please read our formal warranty policy.

Your RGA # will be issued by an Auburn Gear Quality/Reliability Engineer upon the completion of this form by the customer. If material for this RGA is not received at Auburn Gear within 90 days from date of issue, the RGA is void.

Complete the form below and click submit.

For questions/inquiries email Aaron Binegar: Email: Direct phone: Aaron Binegar 260-920-3512 Fax: 260-920-3517

Ship your RGA to: (Please be sure the RGA # is labeled clearly on the return package(s)).

ATTN: Aaron Binegar
RGA #
Auburn Gear, LLC
400 East Auburn Drive, Auburn, IN 46706-3499

When submitting an Auburn Gear Power Wheel for warranty evaluation the following must be completed:

1) Section I (complete all)
2) Section II – Part Number (located on ID tag), example 60001234 – Qty – Date in Service – WO # or SN (located on ID tag), example 301520 001 – Date Code is not required as long as Part number and WO# or SN is provided. – Application – Detailed description of defect
3) Section III – If Credit or Credit Disallowed, check what would apply for the material returned.
4) Section IV – If the product is replaced/reworked or to be returned and the ship to address is different from Section I, please include the shipping address here. If a PO is required please document here as well.
Note: If the ID tag is no longer affixed to the Power Wheel please click here to view videos that show you how to find the hand stamp codes. If you are unable to locate the codes contact Auburn Gear Warranty group for directions.

RGA Initiation Form
All sections must be completed before an RGA will be issued
Section I
Customer
RGA #
Address:
Phone
Address
City State / Province / Region
ZIP / Postal Code
FAX
Submitted by:
Email
End user if other than customer
Date
Date Format: MM slash DD slash YYYY
Section II
Part Number:
QTY:
Date in Service:
Date Format: MM slash DD slash YYYY
WO # /
Date Code
Application:
Description of defect:
To help our staff process this claim effectively please provide specific details regarding claim, description of problem and or photos, circumstances of operation at time of failure & hours of operation as applicable.
If claim is for Item that was “Damaged in Shipping” a photograph of the package as received MUST be included with claim and the date received provided.
Explanation / Description
Section III Disposition of Material
If Credit Allowed
- Scrap Part
- Rework Part
- Return Part to Stock
- Other
If Credit Disallowed
- Scrap Part (No Ticket)
- Rework Part (Customer's Expense)
- Return Part to Customer
- Other
Other; Explain
Section IV Shipping Return Information
Customer return PO #
Customer:
Address
Street Address City State / Province / Region ZIP / Postal Code
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